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2017/18 PATIENT SATISFACTION SURVEY RESULTS
Thank you to the 516/ 18582 patients who participated in our survey. We were overall pleased with the results and we`ve gained some helpful suggestions to take forward. An action plan will be published shortly but here are the RESULTS.
MID HAMPSHIRE HEALTHCARE EVENING/ WEEKEND EXTENDED ACCESS HUB
We’re now able to offer evening and weekend routine bookable appointments via our local GP federation. You will be able to see a hub GP, Nurse, Healthcare Assistant, MSK Physio and soon even an IAPT counsellor. The hub is located at Badger Farm Surgery, Winchester. Bookings are to be made via St Paul’s reception. As a surgery we still highly value continuity of care so should your need be relating to an ongoing problem it may be best to wait to see your own named GP. The hub clinicians have access to your full electronic medical record should you consent to share. For more information, please visit www.midhampshirehealthcare.co.uk/gp_access_hubs.htm
INFLUENZA VACCINATION SEASON STARTS IN SEPT 2017 AND ENDS MAR 2018
In 2017/18, flu vaccinations may be offered at NHS expense to the following groups via their GP Surgery
Should you fit into any of the above criteria please contact our reception team on 01962 853599 to make an appointment. Our clinics are held on Friday evenings and Saturday's.
2016/17 PATIENT SATISFACTION SURVEY RESULTS
Thank you to the 812/ 17700 patients who participated in our survey. We were overall pleased with the results and we`ve gained some helpful suggestions to take forward. RESULTS.
Publication of GP earnings 2016-17
All GPs practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each surgery. The average pay for GPs working at St Paul's surgery in the last financial year was £58,159 before tax and national insurance. This is for five full-time GPs, five part-time GPs and one salaried GP who worked in the practice for six months or more.
GET HAMPSHIRE WALKING
If you find it difficult to get active, why not start walking? It is easy to get started and it counts towards your recommended amount of physical activity.
• Maintaining a healthy weight
• Preventing or managing various conditions including heart disease and high blood pressure
• Strengthening your bones and muscles
• Improving your confidence
• Improving your balance and coordination
• Opportunities to socialise, meet new people and explore new places
To find out what's happening near you click here.
PATIENT SURVEY FEEDBACK 2015/16
* Our in-house survey results - click here (91% of patients are VERY or EXTREMELY SATISFIED with our services)
* NHS England's external survey results - click here (96% of patients described their experience as GOOD)
* NHS Choices - click here (5 star practice and one of the highest patient satisfaction levels nationally)
Its common news that the NHS is struggling in many different ways, workload, morale, recruitment and financially but we are proud of our practice and the services that we deliver and its great to know the majority acknowledge our hard work maintaining/ improving our reputation/ service delivery. For those who haven't had a great experience for whatever reason we hope this was a one off and urge you to come forward with your dissatisfactions so that we can help address.
YOUR FREQUENTLY ASKED QUESTIONS, ANSWERED
Removal of our online prescription form. Orders to now go through Patient Access online. WE ASK FOR YOUR SUPPORT.
The NHS is currently under great strain in terms of workload, workforce and financial. General Practice is working harder than ever before and were still expected to do more! From 1st April it will become a mandatory requirement for us to offer e-referrals to patients. This requires additional admin workforce to deliver yet is unfunded,we therefore need to look at shifting resources and gaining staff efficiencies from elsewhere to operate this new requirement.
If you complete our online prescription form a member of staff prints the request off and keys the information onto our clinical system. If you order through Patient Access no printing is required and your request uploads directly onto EMIS our clinical system. Patient Access also allows you to book appointments online and view your medication history, allergies, immunisations, change your personal details and from April 16 view blood test results.
If you haven't already done so please register ontoday and start to benefit. We will be switching off our surgery online prescription form on the 30th September. Should you experience any problems please don't hesitate to contact reception on 01962 853599.
National Diabetes Audit (NDA)
We will be taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA). To take part, we will share anonymous information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security. Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.
What is it?
The National Diabetes Audit is a major national clinical audit, which measures the effectiveness of diabetes healthcare against NICE Clinical Guidelines and NICE Quality Standards, in England and Wales. The audit will collect and analyse data for use by a range of stakeholders to drive changes and improvements in the quality of services and health outcomes for people with diabetes.
Aims and Objectives
Through participation in the audit, local services are able to benchmark their performance and identify where they are performing well, and improve the quality of treatment and care they provide. On a national level, wide participation in the audit also provides an overview of the quality of care being provided in England and Wales.
Patients with diabetes can choose to opt out of this audit and should this be the case, they are requested to contact the surgery so that this can be facilitated.
Electronic Prescription Service (EPS) GO LIVE 16 Nov 2015
EPS enables prescribers - such as GPs and practice nurses - to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient's choice. This makes the prescribing and dispensing process more efficient and convenient for patients and staff. More info below or on the EPS website.
Should this be of interest to you please complete our online Nomination Form.
ACCOUNTABLE NAMED GP
Since April 2015 its now a GMS contractual requirement for us to attach an accountable named GP (also known as a Registered or Usual GP) to every patient. Here at St Paul's Surgery we have always provided a personal list service and therefore you already have one. You would have been advised of your GPs name as part of our registration process. For those patients where we hold a mobile number on record, we sent a SMS text message during the week commencing 8th June, reminding you of their name. Should you be unaware of who your named GP is then please do contact our reception team who can advise.
We would like to take this opportunity to encourage use of your named GP for routine (non same day urgent) appointments as this provides better continuity of care to which you will benefit from. Click here for further information.
PHLEBOTOMY CLINIC CHANGES
Since January we have been working with HHFT (the provider) in order to set the most appropriate clinic times to manage capacity and patient needs. We started with a Tuesday morning and Thursday afternoon. It was quickly apparent that we required more morning appointments as fasting bloods were being booked well into the future. We therefore set up an additional Thursday morning clinic to help the demand. Since starting that in April the usage of the Thursday afternoon clinic has be minimal and is no longer viable to remain. We regularly monitor appointment waiting times and patient preferences and will reinstate this clinic in the future if needed. Sorry for any inconvenience caused.
NEW ONLINE SERVICES
Patients are now able to view their immunisation records online. Visit https://patient.emisaccess.co.uk/ or click on the link from our website. You can also book appointments, request repeat medication, view medication and allergy history and update your contact details online. Should you have any problems setting up or accessing your account, please contact us for help.
You can get free NHS prescriptions if, at the time the prescription is dispensed, you:
You are also entitled to free prescriptions if you or your partner (including civil partners) are named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate (full help with health costs), or you receive either:
NHS CVD Health Checks, Are you aged 40-74?
Well then you may be eligible for a Free NHS Cardiovascular Disease (CVD) Health Check. The check is an opportunity to find out how you can improve your health whilst reducing the risk of developing a long term condition such as type II diabetes, heart disease, stroke or kidney disease. The check comprises of a 20 minute appointment with blood tests taken before. Contact our reception team today to book an check 01962 853599.
Your GP Cares
The NHS is struggling to keep pace with growing demands. People are living longer and have more complex health needs. The NHS out of hospital strategy has added a substantial workload on GP providers with little funding to help resource. These factors have contributed to an increase in routine appointment waiting times within GP practices, which we have also felt.
However we realise how important access is so choose to monitor waiting times weekly and have recently invested in an additional 6 GP clinical sessions (3 days). Note we are better than the national average and this is how we want to stay.
Read more about the challenges on General practice by
NHS Choices A-Z of Health
Sometimes you might want to check something out without contacting your NHS GP. NHS Choices has a useful A-Z of Health resource you might be interested in. Please take a look
To Share Or Not To Share?
Are you worried about sharing your medical record ?
Read more from Summary Care Record by
Facts about General Practice
for some interesting and surprising facts about General Practice, courtesy of the Wessex Local Medical Committee.
To download any pdf files on this page you will need to have Adobe Acrobat installed on your computer. If you do not have a copy of Acrobat installed please click the icon below to download the latest version of the reader.
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Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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