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SURGERY NEWS

EASTER BANK HOLIDAY PHARMACY OPENING HOURS

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2016/17 PATIENT SATISFACTION SURVEY RESULTS

Thank you to the 812/ 17700 patients who participated in our survey. We were overall pleased with the results and we`ve gained some helpful suggestions to take forward. An action plan will be published shortly but here are the RESULTS.

 


INFLUENZA SEASON HAS BEGUN

In 2016/17, flu vaccinations may be offered at NHS expense to the following groups via their GP Surgery 

  • people aged 65 years or over (including those becoming age 65 years by 31 March 2017)
  • adults aged from 18 years to less than 65 years of age in a clinical risk group, such as:
     
  • chronic (long-term) respiratory disease, such as severe asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease at stage three, four or five
  • chronic liver disease
  • chronic neurological disease, such as Parkinson’s disease or motor neurone disease, or learning disability
  • diabetes
  • asplenia or splenic dysfunction
  • a weakened immune system due to disease (such as HIV/AIDS) or treatment (such as cancer treatment)
  • pregnant women aged 18 years and over (including those women who become pregnant during the flu season)
  • adults aged 18 years and over living in long-stay residential care homes or other long-stay care facilities where rapid spread is likely to follow introduction of infection and cause high morbidity and mortality. This does not include, for instance, prisons, young offender institutions or university halls of residence.
  • adults aged 18 years and over who are in receipt of a carer’s allowance, or those who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill.
  • adult household contacts (aged 18 years and over) of immunocompromised individuals, specifically individuals who expect to share living accommodation on most days over the winter and therefore for whom continuing close contact is unavoidable.

Should you fit into any of the above criteria please contact our reception team on 01962 853599 to make an appointment. Our clinics are held on Friday evenings and Saturday's.


GET HAMPSHIRE WALKING 

Why Walk?
If you find it difficult to get active, why not start walking? It is easy to get started and it counts towards your recommended amount of physical activity.

Benefits include:
• Maintaining a healthy weight
• Preventing or managing various conditions including heart disease and high blood pressure
• Strengthening your bones and muscles
• Improving your confidence
• Improving your balance and coordination
• Opportunities to socialise, meet new people and explore new places

To find out what's happening near you click here.


PATIENT SURVEY FEEDBACK 2015/16

* Our in-house survey results - click here (91% of patients are VERY or EXTREMELY SATISFIED with our services)

* NHS England's external survey results - click here  (96% of patients described their experience as GOOD)

* NHS Choices - click here (5 star practice and one of the highest patient satisfaction levels nationally) 

Its common news that the NHS is struggling in many different ways, workload, morale, recruitment and financially but we are proud of our practice and the services that we deliver and its great to know the majority acknowledge our hard work maintaining/ improving our reputation/ service delivery. For those who haven't had a great experience for whatever reason we hope this was a one off and urge you to come forward with your dissatisfactions so that we can help address.   


YOUR FREQUENTLY ASKED QUESTIONS, ANSWERED

Click here 


Removal of our online prescription form. Orders to now go through Patient Access online. WE ASK FOR YOUR SUPPORT.

The NHS is currently under great strain in terms of workload, workforce and financial. General Practice is working harder than ever before and were still expected to do more! From 1st April it will become a mandatory requirement for us to offer e-referrals to patients. This requires additional admin workforce to deliver yet is unfunded,we therefore need to look at shifting resources and gaining staff efficiencies from elsewhere to operate this new requirement. 

If you complete our online prescription form a member of staff prints the request off and keys the information onto our clinical system. If you order through Patient Access no printing is required and your request uploads directly onto EMIS our clinical system. Patient Access also allows you to book appointments online and view your medication history, allergies, immunisations, change your personal details and from April 16 view blood test results.   

If you haven't already done so please register on PATIENT ACCESS today and start to benefit. We will be switching off our surgery online prescription form on the 30th September. Should you experience any problems please don't hesitate to contact reception on 01962 853599.


National Diabetes Audit (NDA)

We will be taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA). To take part, we will share anonymous information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security. Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.

What is it?

The National Diabetes Audit is a major national clinical audit, which measures the effectiveness of diabetes healthcare against NICE Clinical Guidelines and NICE Quality Standards, in England and Wales. The audit will collect and analyse data for use by a range of stakeholders to drive changes and improvements in the quality of services and health outcomes for people with diabetes.

Aims and Objectives

  • The NDA aims to improve the quality of patient care by enabling NHS organisations to:
  • compare their outcomes of care with similar NHS organisations
  • identify and share best practice
  • identify gaps or shortfalls in commissioning services
  • assess local practice against NSF for diabetes and NICE guidelines and drive service improvement
  • provide a more comprehensive picture of diabetes care and outcomes in England and Wales

Through participation in the audit, local services are able to benchmark their performance and identify where they are performing well, and improve the quality of treatment and care they provide. On a national level, wide participation in the audit also provides an overview of the quality of care being provided in England and Wales.

Patients with diabetes can choose to opt out of this audit and should this be the case, they are requested to contact the surgery so that this can be facilitated. 


Publication of GP earnings 2015/16

All GPs practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each surgery. The average pay for GPs working at St Paul's surgery in the last financial year was £58,743 before tax and national insurance. This is for five full-time GPs, five part-time GPs, one salaried GP and one locum who worked in the practice for six months or more. 


Electronic Prescription Service (EPS) GO LIVE 16 Nov 2015

EPS enables prescribers - such as GPs and practice nurses - to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient's choice. This makes the prescribing and dispensing process more efficient and convenient for patients and staff. More info below or on the EPS website.

Should this be of interest to you please complete our online Nomination Form. Click here 


New GMS contractual requirements for 2015/2016 require all NHS General Practices to offer and promote the following by 31st March 2016:

STATEMENT OF INTENT

NHS England require GP practices to work towards patients having the following online access in place by 31st March 2016 

  • Patient online access to their detailed coded medical records by request.
  • Patient online access to view their test results

We are working closely with our clinical software providers to develop appropriate systems for patients to request online access to their detailed coded records using a method that is secure and safeguards the best interests of the patient. We aim for this to be completed by 31st March 2016.We will keep you up dated via this news page and newsletter in due course.


MEN ACWY from Aug 2015

Public Health England (PHE) in Aug 2015 rolled out a new vaccination programme for patients aged 17-18 and University students under the age of 25 re Meningitis ACWY. This vaccine protects against meningitis (inflammation of the brain) and septicaemia (blood poisoning) caused by meningococcal groups A, C, W and Y which students are at higher risk of attracting as discovered by the JCVI. We strongly encourage you make an appointment to be vaccinated against this disease keeping yourself safe. Please call 01962 853599 to make your appointment today. Further information on the vaccination programme and meningococcal disease can be found here on NHS Choices. We sent an invite letter to eligible patients on the wk commencing 20/07/2015. A copy of this letter can be found by clicking here.


ACCOUNTABLE NAMED GP

Since April 2015 its now a GMS contractual requirement for us to attach an accountable named GP (also known as a Registered or Usual GP) to every patient. Here at St Paul's Surgery we have always provided a personal list service and therefore you already have one. You would have been advised of your GPs name as part of our registration process. For those patients where we hold a mobile number on record, we sent a SMS text message during the week commencing 8th June, reminding you of their name. Should you be unaware of who your named GP is then please do contact our reception team who can advise. 

We would like to take this opportunity to encourage use of your named GP for routine (non same day urgent) appointments as this provides better continuity of care to which you will benefit from. Click here for further information.


PHLEBOTOMY CLINIC CHANGES

Since January we have been working with HHFT (the provider) in order to set the most appropriate clinic times to manage capacity and patient needs. We started with a Tuesday morning and Thursday afternoon. It was quickly apparent that we required more morning appointments as fasting bloods were being booked well into the future. We therefore set up an additional Thursday morning clinic to help the demand. Since starting that in April the usage of the Thursday afternoon clinic has be minimal and is no longer viable to remain. We regularly monitor appointment waiting times and patient preferences and will reinstate this clinic in the future if needed. Sorry for any inconvenience caused. 


NEW ONLINE SERVICES

Patients are now able to view their immunisation records online. Visit https://patient.emisaccess.co.uk/ or click on the link from our website.  You can also book appointments, request repeat medication, view medication and allergy history and update your contact details online. Should you have any problems setting up or accessing your account, please contact us for help. 


URGENT NOTICE - Ebola

Do you have a fever or feel unwell?

Have you returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days?

If you answer YES to both the above questions then please contact the surgery immediately or call out of hours on 111 when we are closed. Please do not come into surgery unless advised by your GP as you maybe a risk to others.

For more information click here.


You can get free NHS prescriptions if, at the time the prescription is dispensed, you:

  • are 60 or over
  • are under 16
  • are 16-18 and in full-time education
  • are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx)
  • have a specified medical condition and have a valid medical exemption certificate (MedEx)
  • have a continuing physical disability that prevents you from going out without help from another person and have a valid MedEx
  • hold a valid war pension exemption certificate and the prescription is for your accepted disability
  • are an NHS inpatient

You are also entitled to free prescriptions if you or your partner (including civil partners) are named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate (full help with health costs), or you receive either:

  • ​Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance, or
  • Pension Credit Guarantee Credit
  • Universal Credit

NHS CVD Health Checks, Are you aged 40-74?

Well then you may be eligible for a Free NHS Cardiovascular Disease (CVD) Health Check. The check is an opportunity to find out how you can improve your health whilst reducing the risk of developing a long term condition such as type II diabetes, heart disease, stroke or kidney disease. The check comprises of a 20 minute appointment with blood tests taken before. Contact our reception team today to book an check 01962 853599.

For more information click here.


Your GP Cares

The NHS is struggling to keep pace with growing demands. People are living longer and have more complex health needs. The NHS out of hospital strategy has added a substantial workload on GP providers with little funding to help resource. These factors have contributed to an increase in routine appointment waiting times within GP practices, which we have also felt.

However we realise how important access is so choose to monitor waiting times weekly and have recently invested in an additional 6 GP clinical sessions (3 days). Note we are better than the national average and this is how we want to stay.

Read more about the challenges on General practice by clicking here.


NHS Choices A-Z of Health

Sometimes you might want to check something out without contacting your NHS GP. NHS Choices has a useful A-Z of Health resource you might be interested in. Please take a look here


To Share Or Not To Share?

Are you worried about sharing your medical record ?

Read more from Hampshire Health Record by clicking here

Read more from Summary Care Record by clicking here.


Facts about General Practice

Click here for some interesting and surprising facts about General Practice, courtesy of the Wessex Local Medical Committee.


To download any pdf files on this page you will need to have Adobe Acrobat installed on your computer. If you do not have a copy of Acrobat installed please click the icon below to download the latest version of the reader.

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Self Help Advice and Tools

Self Help Advice and Tools

Patient Access

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Mid Hampshire Healthcare

Mid Hampshire Healthcare

Mid Hampshire Healthcare Ltd (a GP Federation) was created to enhance the delivery of healthcare services within our local area.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS Choices

NHS Choices

NHS Choices is the online 'front door' to the NHS.  Get insights into the factors that influence visits to NHS Choices provided by the NHS Choices reporting team.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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